Refund & Cancellation Policy

A) Subscriptions & Cancellation

• QBooklyAI™ subscriptions are billed monthly or annually.
• You may cancel anytime to stop future renewals.
• Your subscription remains active until the end of the current billing period (month/year) after cancellation.

B) Refund Eligibility (Web Purchases)

1) First-time purchase refund window

• Monthly plans: Refunds requested within 72 hours of the first payment AND with usage within the 5% Fair Refund Use limit (Section C) are eligible for a refund minus a 10% transaction fee.
• Annual plans: Refunds requested within 14 days of the first payment AND with usage within the 5% Fair Refund Use limit (Section C) are eligible for a refund minus a 10% transaction fee.

2) Renewal charges

• Renewal charges are generally non-refundable.
• If you believe a renewal was accidental, contact us within 48 hours of the renewal charge. We may approve a full refund ONLY if usage since renewal remains within the 5% Fair Refund Use limit (Section C).

3) Always-refundable cases

We will provide a full refund (or correct the charge) if:

• You were charged twice for the same subscription period,
• A confirmed unauthorized transaction occurred,
• A billing or technical error occurred on our side.

C) Fair Refund Use (STRICT 5% LIMIT)

Refunds under Section B(1) and B(2) are available ONLY if ALL conditions below are met during the applicable refund window:

• Total AI generation usage is LESS THAN 5% of the plan’s included quota for the current billing period (monthly or annual, as applicable).
• Total export/download usage (PDF/other paid exports) is LESS THAN 5% of the plan’s included export quota for the period.
• No fraud, abuse, or “consume then refund” activity is detected.

Implementation note:

• Determine “usage” using the same internal counters enforced by the plan limits (e.g., chapters generated, words/credits, PDF exports).
• If your product tracks “chapters generated” and “PDF exports”:
  • Calculate: usagePercent = used / included * 100
  • Refund eligible only if usagePercent < 5 for each relevant quota category.

D) No Prorated Refunds

We do not provide prorated refunds or credits for unused time after the refund window.

E) App Store / Google Play Purchases

If you purchased through Apple App Store or Google Play, refunds are handled by Apple/Google according to their policies. Please request refunds through the respective store.

F) How to Request a Refund

• Email: support@theqworld.com
• Or create a support ticket on qbooklyai.com

Include:

• Account email
• Payment ID / invoice ID
• Date of charge
• Reason for request

G) Refund Processing Time

• Once approved, refunds are issued to the original payment method.
• Processing time depends on your bank/payment method; refunds typically reflect within 7–10 business days.
• Approved refunds are reduced by a 10% transaction fee, so the refunded amount will be less than the original payment.

Refund FAQ